Customer Care & Returns
Return Policy
We accept returns within 30 days of purchase for most unworn, unaltered merchandise in its original condition with tags attached. Proof of purchase is required for all returns.
Non-Returnable Items
The following items cannot be returned:
- Swimwear (except for manufacturer defects)
- Intimate apparel
- Earrings for hygiene reasons
- Personalized or customized items
- Final sale merchandise
Return Process
To initiate a return:
- Log into your online account
- Access your order history
- Select items for return
- Complete the return authorization form
- Package items securely with original tags
- Include the completed return form
- Use the provided prepaid return label
Return Shipping
We provide complimentary return shipping for U.S. returns. International customers are responsible for return shipping costs and customs duties.
Refund Processing
Refunds are processed within 7-10 business days after we receive and inspect your return. The refund will be issued to your original payment method.
Exchanges
We offer free exchanges for size and color variations within the U.S.:
- Select “exchange” during return process
- Choose your preferred replacement item
- No additional shipping charges for exchanges
Defective Merchandise
If you receive a defective item:
- Contact us within 7 days of delivery
- Provide photos of the defect
- We’ll send a replacement immediately
- Return shipping is complimentary
Store Credit Option
You may choose to receive store credit instead of a refund:
- Instant electronic issuance
- Never expires
- Can be used online
- Combine with other promotions
International Returns
International returns:
- Must be initiated within 30 days
- Customer responsible for return shipping
- Refund issued minus original shipping costs
- Subject to customs documentation
Return Status Tracking
Track your return through:
- Your online account
- Email notifications
- Automated status updates
- Customer service assistance
Special Circumstances
For lost packages or unusual situations:
- Contact our customer care team
- Provide tracking information
- We’ll investigate each case individually
- Resolution within 5 business days
Quality Assurance
All returns undergo:
- Quality inspection
- Authentication verification
- Condition assessment
- Tag verification
Holiday Return Policy
Extended holiday return period:
- Purchases made November 1 – December 24
- Can be returned until January 31
- Standard return conditions apply
Customer Care Support
Our customer care team provides:
- Return assistance
- Size recommendations
- Product information
- Order support
- General inquiries
For additional assistance with returns or customer care needs, please visit our website’s help center or contact us through our online support system.