Frequently Asked Questions

Order Questions
How do I place an order?
Browse our collections, select your items, and add them to your shopping bag. Proceed to checkout where you’ll enter your shipping and payment information to complete your purchase.

How can I check my order status?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also check your order status by logging into your account.

Shipping Information
What shipping options are available?
We offer standard ground shipping (3-7 business days) and expedited shipping options (2-3 business days). Shipping costs vary based on your order total and destination.

Do you ship internationally?
Yes, we ship to select international destinations. Additional customs fees and import duties may apply and are the customer’s responsibility.

Returns & Exchanges
What is your return policy?
We accept returns within 30 days of purchase for most unworn items with original tags attached. Some items may be final sale.

How do I make a return?
Initiate returns through your online account. Complete the return authorization form and use the provided prepaid return label.

Product Information
How do I find my correct size?
Refer to our detailed size charts available on each product page. We recommend taking your measurements and comparing them to our size guide.

Are your products true to size?
Most items fit true to size. We recommend consulting our size charts and customer reviews for specific fit information.

Care Instructions
How should I care for my swimwear?
Hand wash in cold water with mild detergent and lay flat to dry. Avoid wringing and direct sunlight to preserve colors and elasticity.

Account Management
How do I reset my password?
Click “Forgot Password” on the login page and follow the instructions sent to your email to create a new password.

Payment Options
What payment methods do you accept?
We accept all major credit cards, PayPal, and gift cards. All payments are processed securely.

Gift Cards
Can I use my gift card online?
Yes, gift cards can be redeemed online during checkout. Enter your gift card number and PIN in the payment section.

Product Availability
Will out-of-stock items be restocked?
Popular styles are frequently restocked. Sign up for restock notifications on product pages to receive email alerts.

Customer Service
How can I contact customer service?
Use our online contact form for the fastest response. Our customer care team typically responds within 24 business hours.

Quality Guarantee
What if I receive a defective item?
Contact us within 7 days of delivery for defective items. We’ll arrange for a return and send a replacement at no additional cost.

All policies and information are subject to change. For the most current information, please visit our website policies section.